Identify conflict management styles and practical strategies for resolution. Using difference as a positive, participants will develop their conflict resolution approach including, establishing expectations and outcomes, appropriate tools and strategies for avoiding unnecessary conflict.
Overview
Participant will be able to:
- Identify their conflict management style
- Identify practical strategies for conflict resolution
- Use difference as a positive
- Use a five step conflict resolution approach
Content:
- Establish expectations and outcomes Conflict resolution models:
- habits we bring options to consider choosing the appropriate approach
- Conflict resolution tools Strategies for avoiding unnecessary conflict
- Capitalising on difference Negotiation
- Going for win/win
- Strategies and tactics
- Self analysis
Short courses developed by the Centre for People Development include activities that will require you to apply your knowledge and skills into either a real work site or simulated work-based situation.
There are a wide range of methods and tools that you can select from to suit your intended employment circumstances. the Centre for People Development will work with you to select the most appropriate approach. ![]()
