New National Training Complaints Hotline – 13 38 73

Instances could arise where you may wish to resolve a problem with personalities or the way a course has been delivered and assessed. CPD must be objective and ensure the validity of the training and assessment process. The steps to achieve a resolution of a complaint are:

• Step 1: Raise the complaint with us immediately so we can seek a resolution
• Step 2: If you are not happy with the resolution achieved, lodge a formal complaint with the Office of the Training Advocate
• Step 3: If unresolved we would urge you to lodge a formal complaint to the National Training Complaints Hotline- 13 38 73